Shipping policy

AUSTRALIA

Aus Post Domestic Express - ( 1-3 days Business Days )

Free for orders over $160

Flat rate $10 AUD

INTERNATIONAL SHIPPING

Free for orders over $350 AUD

NZ - Flat rate $25 AUD

USA - Flat rate $40 AUD

CANADA - Flat rate $40 AUD

UK & EUROPE - Flat rate $40 AUD

ASIA - Flat rate $40 AUD

All prices on our site are Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

Orders will be packed and dispatched within 3 working days

All orders will be provided with a tracking number via email or SMS

We are not liable for incorrect information given to us when shipping information is asked at check out. If the shipping address provided is not correct we are not required to refund you. As a customer, you are responsible to make sure all shipping information is accurate before finalising your order.

Duende The Label is not liable if your parcel is stolen if you requested safe drop or wrote a delivery instruction to leave your parcel unattended.

AUSPOST

Track your AusPost orders https://auspost.com.au/mypost/track/#/search

If you are having issues with your delivery or need to update your shipping address after it has left our warehouse please download the AusPost app or Sign up for MyPost.

Use this form for missing or lost items https://helpandsupport.auspost.com.au/s/missing-or-lost-item.

Or call AusPost on the following numbers:

Australia 8am–6pm (local time) 13 POST (13 7678)

Overseas 7am–6pm (AEST)+61 3 8847 9045

PLEASE NOTE: During the COVID-19 crisis we are currently shipping as normal and we will update all customers if there are any changes to this. However, some parts of the world are experiencing delays in courier times. Please refer to your tracking for further info

Shipping policy

Aus Post Domestic Express - ( 1-3 days Business Days )

Free for orders over $160

Flat rate $10 AUD

Sign up to be the first to know our new campaigns