We have a 14 day exchange policy. You are welcome to return your order for exchange of size or style (if stock is available).

Refunds are only offered on faulty items.

Please ensure you review your order before making a purchase to limit any errors.

In order to return an item, you must meet the following conditions: 

• The return must be sent back within 14 days of the delivery date.
• The item must be in its original, unused, unaltered and unwashed condition.
• The item must be returned with tags and packing (including hygienic adhesive liner attached and unaltered). 

We do not cover the shipping costs of a returned item. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns. 

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@duendethelabel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@duendethelabel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.